Adding Asset

I was trying to add an asset in SPP and after supplying the necessary parameters needed I was getting the below error message and couldn't allow me to go further;

"Remote WMI query using service account failed. RPC server unavailable"

The firewall is not enabled and the RD connection is also allowed on the server.

Can anyone help with the solution? 

Parents Reply
  • Seems there is a WMI issue.

    Test WMI outside of SPP:

    1.  When performing platform tasks from SPP such as Check Password and Test Connection, Safeguard executes the following WMI query against the root/CIMV2 namespace:

     

    "Select Name from Win32_ComputerSystem"

     

    Test using Windows Management Instrumentation Tester, which is available on Windows machine at

    C:\Windows\System32\wbem\wbemtest.exe

     

    ---------- 

    - Run wbemtest.exe from another Windows machine in the same network as the SPP

     

    - Click "Connect" button

     

    - Input namespace: \\ServerName_OR_IP.Address\root\cimv2

    - Use target Windows Server hostname or IP address

    - type the credentials of service account: gclient.local\pam_svc

     

    - Click "Connect" button to check if WMI can connect successfully

     

    - Click "Query..." and input "Select Name from Win32_ComputerSystem" and see if that returns the computer name

    ---------- 

    2. Using Powershell:

     

    Get-WmiObject -ComputerName <SystemName> -Class Win32_ComputerSystem -Credential gclient.local\pam_svc

    Thanks

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