SPP login portal expire session issue

Hi,

It seem that the time of the SPP appliance is out of sync which may be related possibly.

Do you have an NTP server configured in this SPP node? if so does the target NTP server have the correct time?

You could try to force the sync with the configured NTP server via Appliance API:

Browse to this URL after updating the SPP IP address for your appliance > https://{Your_SPP_IP_address}/service/appliance/swagger

Click on Authorize button on top right of the page

Click on first Authorize button in the dialog window that appears

Authenticate to SPP with an admin equivalent user

Click on Close button to close the dialog window

Now you are in Swagger page where you can expand the NtpClientConfig endpoint

Expand the API call for POST /v4/NtpClientConfig/Resync

Click on try it out button

Click on Execute

This should resync the time with the currently configured NTP server and you could try the login again in the Web UI to see if that helps?

Otherwise, you can also try to reset the NTP setting to default which will use the original value of "pool.ntp.org" by executing the following API call:  POST /v4/NtpClientConfig/Reset

Thanks!

Hi Tawfiq,
I recently upgraded to version 8 and unfortunately the same issue appeared to me. I followed your recommendations, resetting the NTP configuration and changing the ntp server to another, but in my case, I’m still getting the session expired message when I log in the portal.
Is there anything else you suggest I try?
Thank you

How much RAM did you assign the VM?

Try 32 GB minimum if you have set anything less.

Thanks!

I will do that. thank you

I will do that. thank you

Note: For Skytap test environments only running SPP 8.0+

This issue happens when using Skytap to Pause \ Suspend or Shutdown the SPP VMs.

Only use the SPP Web UI to perform shutdown of the VM in Skytap otherwise this issue would arise in these test environments.