Clear DNS cache on safeguarde for privileged session

Hi,

We created new RDP connection for new asset at SPP, however when tried connecting we discovered some old DNS record on our domain with another name and the same IP ADRESS . After cleaned the wrong record on DNS, still not possible to initiate RDP connection, seem even after few days the SPS still see the old record and blocking create proper session .

We can see in logs of RDP form troubleshot panel on SPS that connection is still trying to create to wrong FQDN , also ping from troubleshooting return wrong name , the ping its self is working. Is there any way to cleanup the wrong DNS records? I have tried usual Ubuntu Linux command on shell as well, however those seem not working at all and not found way do it from web console.

Thanks in advance

Dariusz 

  • Please check if there are any stale PTR records still existing on the DNS Server?

    Deleting a DNS A record does not automatically remove the corresponding PTR (reverse lookup) record, and vice versa. These records are distinct and managed independently. If you need to remove both, you must delete them separately.

    Thanks!