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Exchange Mailbox AutoProvisioning Error

michaellauth
over 4 years ago

Hey all,

Im getting the following error when users try to create a user with a mailbox. "Provisioning policy failure. The 'Exchange Mailbox AutoProvisioning' policy encountered an error. Invalid Administrative Policy settings.".. It works fine for us with admin rights inside ARS but for those who dont it doesnt work. 

We have had a major change which im quite sure is related and that is we have upgraded exchange to 2019 (built new servers). The old servers are still around and are still accepting mail for now but all databases have been migrated to 19, since the migration is when we started experiencing the issue. 

All permissions have carried forward (to my knowledge) from 13 to 19, and i've even gone as far as adding the quest service and the user into Exchange admins to test with no joy. 

I've gong into each of our Exchange DB policies and selected the databases per OU and the databases show up inside the policy.

Where else do i need to set exchange settings/servers or what permissions could i be missing here?

Thank you for your help

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  • 0 over 4 years ago

    Ok update after further troubleshooting....we can create account and exchange mailboxes using the arsadmin site but when using the webadmin site is when we receive this error, so its on problem just inside this site.. I also get an LDAP event on our exchange server when using this site but not the other...

  • 0 over 4 years ago in reply to michaellauth

    To confirm: are these both Active Roles Web Interface sites hosted by the same Web Interface node, on the same version of the software? If so, try to delete the affected Web Interface site and re-deploy it with the same Web Interface configuration. There may be a malformation of the deployed site.

    If the issue persists, try applying a different configuration to the same site. If the issue is resolved, then the configuration itself is malformed and may need to be recreated or restored from a backup.

  • 0 over 4 years ago in reply to Terrance.Crombie

    Yes we have a single ARS server running a single instance of IIS with one site and several sub-sites. Everything was working up to the exchange 2019 deployment. So are you asking me to open the site configuration wizard and redeploy the webadmin site?

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