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Resetting a users account within active roles just hangs

jrlgel
over 3 years ago

Hello,

We are having an issue when we log in to active roles console and attempt to reset a users password where upon clicking ok after setting the password it just hangs indefinitely. Other operations within AR still work fine but not password resets and I have tested that the svc account does have the permissions to perform the password reset and it can change it fine when launching ADUC as the svc account.

Can anyone provide any avenues to go down?

Thanks. 

  • over 3 years ago in reply to jrlgel

    Thank you for checking. What version of Active Roles are you on currently? Everything after 7.2 should fully support TLS 1.2.

  • over 3 years ago in reply to Nick.Vance

    So the quest admin failed to tell me he uses a separate account for database connection and after launching the cert store as that account there was in fact a certificate there not belonging to the svc account and of course when I removed it and restarted the service the operation then completed. If he would have told me it in the begining this thread would not have been needed, LOL.

    Thank you for all your assistance though!