F5 VIP for administration service port 15172

I'm working with our F5 load-balancing team. They created a VIP and are routing TCP 15172 to the admin servers. I'm having trouble connecting 

Connect-QADService : Server not exist or could not be contacted

Are there any instructions specific to an F5 for ARS admin connections?

I am working off of this KB:

support.oneidentity.com/.../communication-ports-for-active-roles

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