AKA: who’s snooping at your most sensitive data

Remember Gladys Kravitz from the old Bewitched TV show? Unless you are old like me, you may not. Suffice it to say she is the epitome of the nosy neighbor –always snooping into other people’s business…

The expense to unlock a user’s account goes far beyond billable helpdesk hours but also lost the productivity of everyone impacted by the lack of user access – including the user, the user’s internal and external clients – and even the Helpdesk representative…