I’m here at the Kuppingercole EIC17 conference and it’s Day 1. As always there’s that mix of first day of school after summer holidays and “new kids on the block” for those who attend the conference for the very first time.…

The expense to unlock a user’s account goes far beyond billable helpdesk hours but also lost the productivity of everyone impacted by the lack of user access – including the user, the user’s internal and external clients – and even the Helpdesk representative…