• State Suggested Answer
  • Locked Locked
  • Replies 8 replies
  • Answers 1 answer
  • Subscribers 95 subscribers
  • Views 8199 views
  • Users 0 members are here
Options
Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Delegated Request to Employee not showing up in IT Shop

Daniel Werner
over 8 years ago

When delegating a pending request to another Employee, the delegation is successful, but the Employee does not see the request in their IT Shop.

Parents
  • 0 over 8 years ago
    Hi,

    Try creating a process that runs on a fairly regular schedule that runs this SQL command:

    exec QER_PITShopHelperFillAll @DecisionRules, newid

    This will make the DBQueue recalculate the approvers and the delegate should now be able to see the request.

    I'm not sure of the syntax of the @DecisionRules parameter.

    HTH, Barry.
Reply
  • 0 over 8 years ago
    Hi,

    Try creating a process that runs on a fairly regular schedule that runs this SQL command:

    exec QER_PITShopHelperFillAll @DecisionRules, newid

    This will make the DBQueue recalculate the approvers and the delegate should now be able to see the request.

    I'm not sure of the syntax of the @DecisionRules parameter.

    HTH, Barry.
Children
No Data