• State Not Answered
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 6 replies
  • Subscribers 97 subscribers
  • Views 6377 views
  • Users 0 members are here
Options
Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Initial Installation of Database Service

ds_walters
over 7 years ago

Hi,

I'm new to Identity Manager and am trying to get a lab set up with the Identity Manager components installed. I've installed Identity Manager and used the Configuration Wizard to create the database. I've also remotely installed the database service on the same server where the database is located. However, when I open the Launchpad and look at installation overview, there's still a warning saying that the database service isn't installed. What might be the cause of this? I'm quite sure that I have actually installed the database service.

  • 0 over 7 years ago
    Did you check that the service has been started and is able to connect to the database?
  • 0 over 7 years ago
    There is a service called Dell One Identity Manager that is running on the database server. I'm assuming this is the database service. When I went through the installation process, remotely, it asked me for the database and credentials to authenticate to the database. I used viadmin so I do believe the service should be able to connect to the database. I have a checkpoint in my VM so I thought I'd proceed with the installation of other components because maybe the launchpad is just reporting incorrectly. I installed an application server Site into IIS and when I hit that site and login, I get the Status dashboard and the Open Database Connections gadget shows an open connection. It appears to be working except I get that warning in Launchpad.
  • 0 over 7 years ago
    Hi
    If you open JobQueueInfo, you should be able to check the job server in the according window in the right bottom window. Use right-click / refresh to check if the server is answering. If yes, you can check the server log by using right click / show in browser to navigate into the server status / log site. Try to make sure there are no connectivity issues in the log section, indicating problems.

    HTH
    Carsten
  • 0 over 7 years ago
    In The Job Queue Info, the database in the bottom right pane is showing as "Unable to connect to remote server". I've switched the firewall entirely off and I'm sure there's connectivity between the two servers. I'm not sure where else to look to get more information.
  • 0 over 7 years ago
    It sounds like the service is not configured correctly. Can you use the Job Service configuration tool and verify the settings? Also, there should be a log that you can check (it defaults to %temp%, but you may have configured a different path).
  • 0 over 7 years ago

    Hi

    ds_walters said:
    In The Job Queue Info, the database in the bottom right pane is showing as "Unable to connect to remote server".

    vs

    ds_walters said:
    I'm sure there's connectivity between the two servers. I'm not sure where else to look to get more information.

    Based upon your information, i'm pretty sure there is no connectivity. Try do run through the following steps:
    rdp into your server and start the log locally by using http://<servername>:1880/log and try to lookup any errors in there.

    Check your configuration using the JobServiceConfiguration tool installed on the server and loading the JobService.cfg file. Especially check the connection of the database provider which is handling the database connection between the job server and the 1IM database. I'm pretty sure you'll find issues there. If the job server is working properly, you should be able to fetch the server status using the JobQueueInfo tool.

    HTH
    Carsten