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Initial Installation of Database Service

ds_walters
over 7 years ago

Hi,

I'm new to Identity Manager and am trying to get a lab set up with the Identity Manager components installed. I've installed Identity Manager and used the Configuration Wizard to create the database. I've also remotely installed the database service on the same server where the database is located. However, when I open the Launchpad and look at installation overview, there's still a warning saying that the database service isn't installed. What might be the cause of this? I'm quite sure that I have actually installed the database service.

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  • 0 over 7 years ago

    Hi

    ds_walters said:
    In The Job Queue Info, the database in the bottom right pane is showing as "Unable to connect to remote server".

    vs

    ds_walters said:
    I'm sure there's connectivity between the two servers. I'm not sure where else to look to get more information.

    Based upon your information, i'm pretty sure there is no connectivity. Try do run through the following steps:
    rdp into your server and start the log locally by using http://<servername>:1880/log and try to lookup any errors in there.

    Check your configuration using the JobServiceConfiguration tool installed on the server and loading the JobService.cfg file. Especially check the connection of the database provider which is handling the database connection between the job server and the 1IM database. I'm pretty sure you'll find issues there. If the job server is working properly, you should be able to fetch the server status using the JobQueueInfo tool.

    HTH
    Carsten

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  • 0 over 7 years ago

    Hi

    ds_walters said:
    In The Job Queue Info, the database in the bottom right pane is showing as "Unable to connect to remote server".

    vs

    ds_walters said:
    I'm sure there's connectivity between the two servers. I'm not sure where else to look to get more information.

    Based upon your information, i'm pretty sure there is no connectivity. Try do run through the following steps:
    rdp into your server and start the log locally by using http://<servername>:1880/log and try to lookup any errors in there.

    Check your configuration using the JobServiceConfiguration tool installed on the server and loading the JobService.cfg file. Especially check the connection of the database provider which is handling the database connection between the job server and the 1IM database. I'm pretty sure you'll find issues there. If the job server is working properly, you should be able to fetch the server status using the JobQueueInfo tool.

    HTH
    Carsten

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