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Change order status when job is FROZEN

p.noga
over 7 years ago

We've request for an item, in ITShop, for a custom target system. The problem is that script to the Target System fails. Job is FROZEN and it's OK.

In ITShop product is "Assigned" but there is no changes at TS side. Is there any way to temporarily change the order status until problem will be resolved?

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  • 0 over 7 years ago
    I think it should be possible to change it to unsubscribed in the object browser, I just did that in my v6 environment.

    I would suggest you look at the order of steps in your process. Try to mark the PersonWantsOrg as assigned only after the script has finished executing. I believe you can do this if you invoke an event (using EX) in your workflow, let that event trigger a process which first calls the script then sets the PersonWantsOrg as assigned. That way until the script has finished running the PersonWantsOrg will remain in the order state.
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  • 0 over 7 years ago
    I think it should be possible to change it to unsubscribed in the object browser, I just did that in my v6 environment.

    I would suggest you look at the order of steps in your process. Try to mark the PersonWantsOrg as assigned only after the script has finished executing. I believe you can do this if you invoke an event (using EX) in your workflow, let that event trigger a process which first calls the script then sets the PersonWantsOrg as assigned. That way until the script has finished running the PersonWantsOrg will remain in the order state.
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