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Change order status when job is FROZEN

We've request for an item, in ITShop, for a custom target system. The problem is that script to the Target System fails. Job is FROZEN and it's OK.

In ITShop product is "Assigned" but there is no changes at TS side. Is there any way to temporarily change the order status until problem will be resolved?

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Sven Früh-Klima over 7 years ago +1

Ok, but when you will change the value of the request it normally has been finally granted. So, all subsequent jobs were already generated (e.g. info mail for the requester that the product has been assigned…

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0 kinshasa over 7 years ago

I agree with Sven, hence my suggestion that you don't mark the request as Assigned till you have confirmation that the request has been completed in the third party.
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0 kinshasa over 7 years ago

I agree with Sven, hence my suggestion that you don't mark the request as Assigned till you have confirmation that the request has been completed in the third party.
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