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Change order status when job is FROZEN

p.noga
over 7 years ago

We've request for an item, in ITShop, for a custom target system. The problem is that script to the Target System fails. Job is FROZEN and it's OK.

In ITShop product is "Assigned" but there is no changes at TS side. Is there any way to temporarily change the order status until problem will be resolved?

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  • 0 over 6 years ago

    Im agree with kinshasa. You should use EX in your approval workflow to execute the script and if Works then use the method step to approve the request. If fails use the method to deny the request and be sure to have on X in your workflow after EX another step to escalate some one. Then when the problema is solved, approve the request

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  • 0 over 6 years ago

    Im agree with kinshasa. You should use EX in your approval workflow to execute the script and if Works then use the method step to approve the request. If fails use the method to deny the request and be sure to have on X in your workflow after EX another step to escalate some one. Then when the problema is solved, approve the request

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