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Slow performance in IT Shop at Shopping Cart check-in

QOS
over 7 years ago

Hi,

When checking in entitlements from IT Shop, the performance is pretty slow. Just after pressing the Check & Submit Shoipping Cart button, the site display a "Loading Content" windows for about 15-30 seconds. Then when pressing the next Confirmation window with Yes/No proceed option, it takes another 15-30 seconds with a new "Loading content" window.

The entitlements only contains 1-2 AD groups.

Everything else in the IT Shop is pretty fast and no huge load on the database server.

Are there any specific calculations that are going on during those "loading content" windows that can be changed?

Version: 7.0.2

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  • 0 over 7 years ago
    Might be worth enabling the SQL logs (you can do this in webdesigner config file editor). The SQL logs should show you all the queries being run and the time taken which can point to potential bottlenecks in the DB
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  • 0 over 7 years ago
    Might be worth enabling the SQL logs (you can do this in webdesigner config file editor). The SQL logs should show you all the queries being run and the time taken which can point to potential bottlenecks in the DB
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