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[V8] cannot login with a helpdesk role

Hi all, i'm trying to login to the web portal with a user who has helpdek role but i got the error below : An exception has occurred while executing the form method F0_ctl00_Main_Main_ControlRef1_Button1_Method. One or more errors occurred. One or more errors occurred. One or more errors occurred. Employees: Viewing permission denied for value "Language culture". knwoing that i didn't changed the predefined permissions for this role. tahnk you for your help
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  • Sorry for the inconvenience, i don't know how to upload pictures here
    simply put, i'm installing the v8 for a poc purposes and i would like to see what the helpdesk interface looks like considering the default configuration.
    to do that, i created a new user in the Manager, Set the option Help desk employee.
    and then selected the System user "viHelpdesk".
    when i tried to login in the web portal, i got the error above (Viewing permission denied for value "Language culture")

    moreover, i did not manage to login to the Object Browser using a role-based authentifier with the user i created (the error said : You are not authorized to use this database.)

    thank you in advance.
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  • Sorry for the inconvenience, i don't know how to upload pictures here
    simply put, i'm installing the v8 for a poc purposes and i would like to see what the helpdesk interface looks like considering the default configuration.
    to do that, i created a new user in the Manager, Set the option Help desk employee.
    and then selected the System user "viHelpdesk".
    when i tried to login in the web portal, i got the error above (Viewing permission denied for value "Language culture")

    moreover, i did not manage to login to the Object Browser using a role-based authentifier with the user i created (the error said : You are not authorized to use this database.)

    thank you in advance.
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