[V8] cannot login with a helpdesk role

Can you please login to the Object Browser using a role-based authentifier with the same person and take a look at the assigned permission groups? If you are able to post a screenshot and the part of the log-file of the Web Portal that contains the error, it would help the community to answer your question.

Hi Markus, unfortunatelly i didn't manage to login to the object browser using a role-based authentifier with the same person. here is the error i got :

As your last post, have been moderated automatically due to your URL link, can you post in what application roles your user with the HelpDesk role is a member of?

Sorry for the inconvenience, i don't know how to upload pictures here
simply put, i'm installing the v8 for a poc purposes and i would like to see what the helpdesk interface looks like considering the default configuration.
to do that, i created a new user in the Manager, Set the option Help desk employee.
and then selected the System user "viHelpdesk".
when i tried to login in the web portal, i got the error above (Viewing permission denied for value "Language culture")

moreover, i did not manage to login to the Object Browser using a role-based authentifier with the user i created (the error said : You are not authorized to use this database.)

thank you in advance.

Normally, you just paste pictures into your post in the advanced edit mode. But this seems to be broken today. In regards to the error in the Object Browser. One Identity Manager 8 contains a password policy that prevents you from logging into the tool without having a password set. Please check the release notes and the documentation around password policy. You now have two options. Number one, set a complex enough password at the person. Caution: You need to set the password property, not the central password. Number two, change the default password policy to allow 0 length password, by changing the min. length to 0. Caution: This is not recommended in production environments. But in regards to the web portal error, what authentifier are you using in the Web Portal?

i forgot to specify it, i obviously set a complex password (in the password property and not the central password one) at the account I created in the field
about the authentifier (the login) i'm using the central user account.

Sorry, can you rephrase?

i mean that when i created the user in the Manager, I Set the option Help desk employee,
selected the System user "viHelpdesk" and set a strong password.
regarding the authentifier, i assume that your are talking about the login isn't it ? if yes, the login i'm using is the centralaccount (it works for a standrd user)

I do not mean the name you are using to log into the system. I am talking about the type of authentication (authentication module) that is configured.

Please take a look at https://support.oneidentity.com/technical-documents/identity-manager/8.0/installation-guide/28#TOPIC-864268 for an explanation of these modules.

I assume you are using a person based (non-role based) login to your web portal where the permissions are configured by the selected system user. You can check that on a normal user for comparison, where you are claiming it is working.

The dialog user viHelpdesk is not meant to work with the standard web portal but within the manager.

Hi,

here is the step (following the OneIM_HelpDeskModule UserGuide).

1 - I declare a new person with the following configuration :

the authentication module is : 

 

the error i got : 

 

i hope you are understanding now my issue.