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v7.1.2- Files in app directory becoming 0 bytes

smmellac
over 7 years ago

Hello,

 

In our staging environment we have Q1IM running for over a year. Recently we observed that on job server (1 of 2 job servers), exe files in app directory became 0 bytes. Re-installing the app did not help. We got the server re-built and reconfigured. After a couple of days we observed that exe files in the app directory on both job servers are 0 bytes. Our server admins looked into the issue and mentioned that it is related to the application and nothing abnormal on the servers. Posting here to see if any one has experienced it or has any insight into the issue

Looking forward to responses

Thanks in advance

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  • 0 over 7 years ago
    It might something to do with automatic updates. Does the account that job service is running with have the r/w permissions to this directory? They are needed for automatic update. If You are not sure about this, disable automatic update on this job server in designer and I'm pretty sure files will not go down to 0bytes any more.
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  • 0 over 7 years ago
    It might something to do with automatic updates. Does the account that job service is running with have the r/w permissions to this directory? They are needed for automatic update. If You are not sure about this, disable automatic update on this job server in designer and I'm pretty sure files will not go down to 0bytes any more.
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