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IT Shop Request status Pending after approval

ellen

 I have a newbie question regarding IT Shop requests.  I have set up a test item with two approval steps.  On testing, I am able to approve both steps but the status of the request still shows as Pending.  Any idea what I might be missing?

 

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    I'm wondering if this could have been because it was set up as a Resource, not a Multi-requestable resource? It allowed me to submit the request even though I had already submitted one, but maybe that's why it didn't go beyond the Waiting status?
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  • 0
    I'm wondering if this could have been because it was set up as a Resource, not a Multi-requestable resource? It allowed me to submit the request even though I had already submitted one, but maybe that's why it didn't go beyond the Waiting status?
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