IT Shop Request status Pending after approval

Hi Ellen,

In that case I suspect there is something that hasn't completed processing. And thus you still see this as pending in IT Shop.

Anything pending in the dbqueue or job queue?

You can query the table PersonWantsOrg directly to confirm the OrderState. E.g.: select orderstate from personwantsorg where uid_personordered = '9a560866-080e-4643-8d1f-7229758b7dd7'.

If it's not "assigned" then perhaps something is still being processed.

Trevor

Thanks Trevor. The orderstate is 'Waiting' and there is nothing pending in the Job Queue.

Did you specify a valid-from date that points to the future?

I didn't think of that, but this one did not have a valid-from date set.

I'm wondering if this could have been because it was set up as a Resource, not a Multi-requestable resource? It allowed me to submit the request even though I had already submitted one, but maybe that's why it didn't go beyond the Waiting status?

Yeah, that is the reason. If both requests do not match completely in their valid timeframes, the request with the longer validity period waits until the other request timeframe has ended.