I have a newbie question regarding IT Shop requests. I have set up a test item with two approval steps. On testing, I am able to approve both steps but the status of the request still shows as Pending. Any idea what I might be missing?
Yeah, that is the reason. If both requests do not match completely in their valid timeframes, the request with the longer validity period waits until the other request timeframe has ended.
Yeah, that is the reason. If both requests do not match completely in their valid timeframes, the request with the longer validity period waits until the other request timeframe has ended.