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How to assign active directory group account manager through ITshop ?

ruchita.mantri
over 5 years ago

My use case is: If the current account manager of AD group gets disabled, it gets removed as an account manager from the AD group which is as expected but now I want to assign new account manager to this AD group through ITshop and the workflow to assign new account manager should go to previous account manager's manager. How can we implement this?

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  • 0 over 5 years ago
    Hi Geraldine,
    I don't have any process prior to disabling the user. Use case can be:
    User is getting terminated and he owns some of the AD groups. So, once the user is terminated, we need to modify the account manager for those AD groups. You mentioned: Maybe you want a request with an approval workflow for a new product called "account manager change".
    Is it possible to raise a request automatically in the backend when user gets disabled and on the approval page, approver has to select new account manager for the AD groups? Is this customization possible? If yes, how can we do that?
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  • 0 over 5 years ago
    Hi Geraldine,
    I don't have any process prior to disabling the user. Use case can be:
    User is getting terminated and he owns some of the AD groups. So, once the user is terminated, we need to modify the account manager for those AD groups. You mentioned: Maybe you want a request with an approval workflow for a new product called "account manager change".
    Is it possible to raise a request automatically in the backend when user gets disabled and on the approval page, approver has to select new account manager for the AD groups? Is this customization possible? If yes, how can we do that?
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