I am testing some compliance rules for use when requesting products in the IT shop. From what I have read in the administration guide you need to have a compliance check simplified (CR) in the workflow.
However, when testing requesting products with system…
I am going to make changes in the request approval workflow and going to transport changes to production. In production there are already requests that are in pending state. Is there any impact on existing requests if i import the changes. If yes, please…
I am using 9.0LTS
I am creating request parameters as follows (for an IT Shop request):
paramTenant - Tenant name
paramPartner - Partner name
paramFirstName - First name
What I have is that you can select an AAD tenant (paramTenant), and then select…
I the ne web portal, in 9.2.2 I would like to limit which identities that may be selected when sending an inquiry regarding a pending request. Today, both main identitites and sub identities are shown, and I would like to add a filter, to show only sub…
Hello,
I am currently using the OOTB functionality in web designer for creating a Identity.
After the details are entered in web page and clicking on save, the record gets inserted into Person table in inactive state(I am making the status as inactive…
Hi Experts,
I’ve created a product bundle, but I need to enable standard identities to request this bundle on behalf of another identity through the IT Shop.
Could you please advise on how to configure this functionality?
Thank you in advance for…
I'm trying to make an Process to limit users from having more than one resource from the IT SHOP at a time, i have four roles, so if the user already have one and asks for another, the event will trigger (Insert in PersonInOrg) and will automatically…
Hello,
We are using version 9.0 LTS and we have setup 2 level of approval for system role request. We are able to approve the requets at level 1 but getting mentioned error on level2. Both the levels are using "OR" member of certain role approval procedure…
I wanted to know if there is a way to disable the shelf and not delete it. We have some shelfs that we are trying to limit the use of and trying to temporarily disabled them. We are still using version 8.0.1.
Thank you,
Just wondering if anyone has good ideas for managing migration of the legacy Web Portal to the new Angular Portal. Version not a big player in this as its more of a generic question, but we are currently on 9.0 LTS CU3 for context.
With well over 10,000…
Hi Guys,
Does anybody have some idea about the below error notification in the old web portal? We are trying to create a new role and create it for the adsgroup.
Uncaught TypeError: Cannot read property 'responseData' of undefined
The API server…
Hello All,
We are using One Identity Manager 9.2 version and using Angular Web portal.
We are trying to limit the visibility of service items based on the selection of the other service items selected on the portal.
We have explored the option of service…
Hi
I am trying to create a PersonWantsOrg record via a process task (HandleObjectComponent - Insert). When I create the PersonWantsOrg record this way, the "calculated" request properties don't get added to the request?
When I request the…
Hello everyone,
We have a product that can be requested by external users. We want that external user's manager can request the product on behalf of external users but at the same time, external users shouldn't see the product when they logged in Web…
Hello,
I would like to know how we can have an url for a product in the IT Shop, so that when employees click on the link ( in an email or from another webpage like Jira) it takes the employee to the product page in the IT Shop directly so that they can…
Hello,
Has someone set up one identity web portal login with 2FA? Please give me some sources to set this up. Thank you.
We have an approval workflow where a request is routed to the recipients manager. The request can be escalated to the recipients managers manager, either via timeout, og manual escalation.
This works in most cases, but if the recipients managers manager…
Hi Community,
I have changed the reason type on request to free text required in the service item, but this is not mandatory. When selecting standard reason required, nothing changes in the webshop either.
Is there a field in the web designer that affects…
Hello,
We are using One Identity Manager 8.2.1.
For facilitating end user experience we would like to customize itshop.
Is it possible to customize default field (Recipients) and add new custom buttons? (BTW how we can attach screenshot?).
Thank you…
Hi all,
I just wanted to know how you guys handling the IT Support/Helpdesk access to One-Identity requests.
Base point of my Question is, that customers asking the IT Support Hotline "what's the state with my request" (even if they can see it by themself…
After successfully upgrading our production environment from 8.1.5 to 9.1 we updated the IT Shop, but after that completed we received the following .Net error.
Server Error in '/IdentityManager' Application.
Configuration Error
Description: An…
Hi,
Just wondering, before I raise with OI support, if anyone has encountered an issue similar to the one below.
I have a sync project that syncs system roles to ITShop shops. Mapping is very basic:
Ident_Org <- Ident_ESet
ITShopInfo <- vrtITShopInfo…
Hi everyone,
we are having troubles with the unsubscribe request for an item assigned to an user that is not a subordinate.
We are using One Identity version 8.2, the user we are using to do the request from Web portal has the employee administrator application…
I am trying to unsubscribe several subscriptions for multiple users and products. When i use method unsubscribe in the object browser, I can only do this one by one. When selecting more than one order, I get the error message "Request procedures: Write…
Hi all,
for some Service Items, we mad the "request reason" mandatory.
When adding them to the cart, we get for each item a dialog to "Enter additional information about your request." So if you request 5 roles for 10 users, this dialog pops…
