• ITShop - Helpdesk access and ticket state

    Hi all,

    I just wanted to know how you guys handling the IT Support/Helpdesk access to One-Identity requests.
    Base point of my Question is, that customers asking the IT Support Hotline "what's the state with my request" (even if they can see it by themself…

  • .Net Error after upgrading IT Shop to 9.1

    After successfully upgrading our production environment from 8.1.5 to 9.1 we updated the IT Shop, but after that completed we received the following .Net error.

    Server Error in '/IdentityManager' Application.
    Configuration Error
    Description: An…

  • Sync project not flowing ITShopOrg.UID_ParentITShopOrg


    Just wondering, before I raise with OI support, if anyone has encountered an issue similar to the one below.

    I have a sync project that syncs system roles to ITShop shops. Mapping is very basic:

    Ident_Org <- Ident_ESet

    ITShopInfo <- vrtITShopInfo…

  • Issue with unsubscribe request in IT Shop

    Hi everyone,

    we are having troubles with the unsubscribe request for an item assigned to an user that is not a subordinate.

    We are using One Identity version 8.2, the user we are using to do the request from Web portal has the employee administrator application…

  • Unsubscribe multiple subscriptions for multiple users and products

    I am trying to unsubscribe several subscriptions for multiple users and products. When i use method unsubscribe in the object browser, I can only do this one by one. When selecting more than one order, I get the error message "Request procedures: Write…

  • ITShop: Use single request reason for multiple items

    Hi all,

    for some Service Items, we mad the "request reason" mandatory. 

    When adding them to the cart, we get for each item a dialog to "Enter additional information about your request." So if you request 5 roles for 10 users, this dialog pops…

  • IT shop items still requestable even if they are currently assigned

    Hi everyone,

    There is a problem in the IT Shop when i have a product assigned, it is still visible and requestable without any warning that says i already have this product. The problem involves every product in the IT Shop.

    If I try to request it again…

  • Is there an effective way to show items in the ITShop for single role applications?

    Hi everyone,

    I have a single role application and i want to show the items in the ITShop in a way that makes clear this fact. I would like to force the user to select either a role or another, someting like a dropdown to select the role he/she wants. 

  • Where does webdesigner/web portal gets the Field displaynames from?

    For some fields e.g UID_PersonOrdered, displaypersonordered, webdesigner/ITshop shows it as "Delegate" but the displayname in PersonWantsOrg or Shoppingcartitem is "Recipient".

    I'm trying to find where is it picking these names/titles…

  • Reactivating aborted PWOs after they were accidentally aborted

    A customer wanted to replace the old workflow on the ServiceCategory and they removed it and saved the item. Because there was no alternative workflow, all the requests were aborted with the reason “Automatic system approval: Assigned Element was deleted…

  • Employee with 2 account definition - access to IT SHOP

    Good evening to everyone,

    I have a question and I would like to understand if it's possible to do it or not.

    I have multiple employees  with two account definition : ad account and adm ad account,

    I would like to log in IT SHOP with employee credentials…

  • Integration with ServiceDesk (BPM Online) How to reopen PwO ?

    at the moment I am integrating with the BPM Online service desk system: the user orders access through the It shop, then using Rest-api OneIM (version 8.1.2) creating tickets in BPM , requests and receives statuses. Based on this, OneIM made decision…

  • Any way to not use a drop down for a sub-service category?

    Is it possible to not use a drop down as a sub category, and instead display them in the main section? A lot of our users are getting confused when they go to a service category via the IT Shop, however it then shows a blank screen as they need to select…

  • Create ITShop requests using scripts

    I want to create New ITShop Requests from a csv file that only has the userid and the product name. I created a script which reads the same and tried to create the same in the following way:

    Dim dbpwo As IEntity

    dbpwo = Session.Source.CreateNew("PersonWantsorg…

  • Access IT Shop using Employee Auth.

    Hello experts!

    I have installed One Identity Manager v8.0.4. I tried to access to the IT Shop using the employee authentication module ( Normally, I used AD module), but I cannot access to it, the error is: Wrong username or password. The steps I follow…

  • Error when approver change request on ITShop


    1IM v8.1

    On portal ITShop approver want change request and add second product. When click send the approver get error: 

    "An exception has occurred while executing the form method F0_ctl00_ControlRef8_ControlRef15_ControlRef15_ControlRef8b_Main_Main_Container6_Container7_Button4_Method…
  • IT Shop Requests and Delegation for Managers that are either OOO or on leave

    Hello All,

    I have a couple of questions i was hoping to get some ideas/recommendations on.  We are using OneIM 8.0.1.  I am part of the IT Shop Administrator also a member of the Chief Approval Team.  What i am trying to solve for now is if we have a manager…

  • IT Shop service item URL not showing as link after upgrade to 8.11

    We have URLs on service items (ProductURL in AccProduct : ex: https://portal.xxxxx.no/_layouts/download.aspx?SourceUrl=Documents/RIS-informasjon.xlsx ) that does not show as clickable links anymore. The just show as External Link

    This worked on 8.01 but…

  • New user certification attestation policy



    A External user registering on portal. 

    After, external user approver approved request and the external user, after click link in received email, can't submitted the request. 


  • Completed requests either do not show or show in Canceled Requests....

    Hello All,

    when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

  • Is it safe to delete old and obsolete ShoppingCartItems and Orders from One Identity Manager Database?

    We have got a lot of data in shoppingcartitems and orders table and that is causing some issues when users try to submit new orders. 

    I'm trying to figure out, how is this data used internally in the product?

    I can see that ShoppingCartItems being…

  • Cancel IT Shop Order are not working from the Script Component

    Dear All,

    We are trying to abort or Unsubscribe IT Shop orders for a given SAP Account. Attached my code, it is working fine when i test the script directly calling from Script Debugger but it is not working when we call same script with same attributes…

  • Unable to raise ITshop request using CreateItshopOrder method


    We are trying to raise ITshop request using CreateITshopOrder method for ITshopOrgHasQERReuse object. We are trying to execute this method in Object browser but it is throwing below error

    "Assignment requests are not allowed for the given product…

  • Multi select Foreign key in Request property


    I am to have system roles UID to be available for selection in front end while requesting a product. I am able to make it multi selectable by using component "MultiFKCombo" from Web Designer but when I am trying to select multiple system roles from…

  • Implementing One Identity Defender to Identity Manager

    Hello everybody,

    I am trying to implement two-factor authentication by using One Identity Defender to ITShop and AppServer portals and then later to Manager and Designer apps. 

    For the web portals, I tried using the ISAPI Agent that One Identity provides…