Hi all,
I just wanted to know how you guys handling the IT Support/Helpdesk access to One-Identity requests.
Base point of my Question is, that customers asking the IT Support Hotline "what's the state with my request" (even if they can see it by themself).
To give all users access to the OneIdentity Manager (also web) is might not the best solution here.
So is there a way that the IT support can see all requests in the IT Shop and read out the current state?
What's your best practice for such cases?
Thanks,
Michael