I'm trying to make an Process to limit users from having more than one resource from the IT SHOP at a time, i have four roles, so if the user already have one and asks for another, the event will trigger (Insert in PersonInOrg) and will automatically…

Hello,

We are using version 9.0 LTS and we have setup 2 level of approval for system role request. We are able to approve the requets at level 1 but getting mentioned error on level2. Both the levels are using "OR" member of certain role approval procedure…

I wanted to know if there is a way to disable the shelf and not delete it.  We have some shelfs that we are trying to limit the use of and trying to temporarily disabled them.  We are still using version 8.0.1.

Thank you,

Just wondering if anyone has good ideas for managing migration of the legacy Web Portal to the new Angular Portal. Version not a big player in this as its more of a generic question, but we are currently on 9.0 LTS CU3 for context.

With well over 10,000…

Hi Guys,

Does anybody have some idea about the below error notification in the old web portal? We are trying to create a new role and create it for the adsgroup.

Uncaught TypeError: Cannot read property 'responseData' of undefined

The API server…

Hello All,

We are using One Identity Manager 9.2 version and using Angular Web portal.

We are trying to limit the visibility of service items based on the selection of the other service items selected on the portal.

We have explored the option of service…

Hi 

I am trying to create a PersonWantsOrg record via a process task (HandleObjectComponent - Insert). When I create the PersonWantsOrg record this way, the "calculated" request properties don't get added to the request?

When I request the…

Hello everyone,

We have a product that can be requested by external users. We want that external user's manager can request the product on behalf of external users but at the same time, external users shouldn't see the product when they logged in Web…

Hello, 

I would like to know how we can have an url for a product in the IT Shop, so that when employees click on the link ( in an email or from another webpage like Jira) it takes the employee to the product page in the IT Shop directly so that they can…

Hello,

Has someone set up one identity web portal login with 2FA? Please give me some sources to set this up. Thank you.

We have an approval workflow where a request is routed to the recipients manager. The request can be escalated to the recipients managers manager, either via timeout, og manual escalation.
This works in most cases, but if the recipients managers manager…

Hi Community,

I have changed the reason type on request to free text required in the service item, but this is not mandatory. When selecting standard reason required, nothing changes in the webshop either.
Is there a field in the web designer that affects…

Hello,

We are using One Identity Manager 8.2.1.

For facilitating end user experience we would like to customize itshop.

Is it possible to customize default field (Recipients) and add new custom buttons? (BTW how we can attach screenshot?).

Thank you…

Hi all,

I just wanted to know how you guys handling the IT Support/Helpdesk access to One-Identity requests.
Base point of my Question is, that customers asking the IT Support Hotline "what's the state with my request" (even if they can see it by themself…

After successfully upgrading our production environment from 8.1.5 to 9.1 we updated the IT Shop, but after that completed we received the following .Net error.

Server Error in '/IdentityManager' Application.
Configuration Error
Description: An…

Hi,

Just wondering, before I raise with OI support, if anyone has encountered an issue similar to the one below.

I have a sync project that syncs system roles to ITShop shops. Mapping is very basic:

Ident_Org <- Ident_ESet

ITShopInfo <- vrtITShopInfo…

Hi everyone,

we are having troubles with the unsubscribe request for an item assigned to an user that is not a subordinate.

We are using One Identity version 8.2, the user we are using to do the request from Web portal has the employee administrator application…

I am trying to unsubscribe several subscriptions for multiple users and products. When i use method unsubscribe in the object browser, I can only do this one by one. When selecting more than one order, I get the error message "Request procedures: Write…

Hi all,

for some Service Items, we mad the "request reason" mandatory. 

When adding them to the cart, we get for each item a dialog to "Enter additional information about your request." So if you request 5 roles for 10 users, this dialog pops…

Hi everyone,

There is a problem in the IT Shop when i have a product assigned, it is still visible and requestable without any warning that says i already have this product. The problem involves every product in the IT Shop.

If I try to request it again…

Hi everyone,

I have a single role application and i want to show the items in the ITShop in a way that makes clear this fact. I would like to force the user to select either a role or another, someting like a dropdown to select the role he/she wants. 

For some fields e.g UID_PersonOrdered, displaypersonordered, webdesigner/ITshop shows it as "Delegate" but the displayname in PersonWantsOrg or Shoppingcartitem is "Recipient".

I'm trying to find where is it picking these names/titles…

A customer wanted to replace the old workflow on the ServiceCategory and they removed it and saved the item. Because there was no alternative workflow, all the requests were aborted with the reason “Automatic system approval: Assigned Element was deleted…

Good evening to everyone,

I have a question and I would like to understand if it's possible to do it or not.

I have multiple employees  with two account definition : ad account and adm ad account,

I would like to log in IT SHOP with employee credentials…

at the moment I am integrating with the BPM Online service desk system: the user orders access through the It shop, then using Rest-api OneIM (version 8.1.2) creating tickets in BPM , requests and receives statuses. Based on this, OneIM made decision…