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Makedecision does not trigger for a particular Approval procedure

Hello,

We have 2 approval procedures as stated below, both assigned table ADSAccount

1. SA - select a.ccc_primaryowner as UID_Person from ADSAccount a join AttestationCase ac on a.xobjectkey = ac.ObjectKeyBase where ac.UID_AttestationCase = @UID_AttestationCase

2. PA - select a.UID_Person from ADSAccount a join AttestationCase ac on a.xobjectkey = ac.ObjectKeyBase where ac.UID_AttestationCase = @UID_AttestationCase

When SA is used, make decision triggers but doesn't when PA is used. Not sure whats missing. Please advise

Thanks in advance,

0 Markus Weiss-Ehlers over 7 years ago

What version are you using?

When you say make decision is not triggered, are the expected approvers allowed to approve attestation using the approval procedure PA?
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0 smmellac over 7 years ago in reply to Markus Weiss-Ehlers

Yes Markus. The expected approvers are allowed to approve attestation. In fact after posting this in the forum, we observed that although make decision does not trigger, the asociated approval is in the approvers queue and the workflow works as expected upon approval/denial. Not sure why makedecision is not triggered
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0 Markus Weiss-Ehlers over 7 years ago in reply to smmellac

Why and where do you expect to see a MakeDecision? If your SA or PA steps are the first in your approval process why should you see a MakeDecision?
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0 smmellac over 7 years ago in reply to Markus Weiss-Ehlers

The reason i'm seeing this as an anamoly isbecause we have another attesattion workflow with similar procedure as PA and makedecision triggers then. However, it's not triggering in my current case.
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0 smmellac over 7 years ago in reply to smmellac

One other observation is that althogh the workflow works correctly (without makedecision triggering), there are no entries for the attestation case in attestationhelper table
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0 Markus Weiss-Ehlers over 7 years ago in reply to smmellac

Now I am confused.

If there are no entries in AttestationHelper for your case, you are unable to approve anything. This would collide with your statement that the workflow works correctly.

When you are saying your workflow works correctly, how do you detect that? And, are there any entries in AttestationHistory for your attestation case?
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