Email notification for new AD account creation is missing

Question

Hello~~ 
 
 When new employee is created and certified, AD account definition is assigned to the employee, and then AD account is created accordingly. 
 And then, the person's manager is supposed to receive email notification regarding the account creation and password, which is configured in the base configuration parameter --> target system --> ADS --> Accounts --> InitialRandomPassword --> SendTo. 
 However, the managers reported they didn't receive the email, and we can confirm that the AD accounts had been created successfully. 
 Is there anyway can check the email send record from 1IM, so that we can know whether the notification email send was triggered, and further track the message on smtp server? 
 
 Thanks. 
 
 Tac

Markus Weiss-Ehlers · Answer

First things to check is that mail notification system itself is configured correctly and that all other requirements are met as described in the manual. 
 You will find the necessary steps in the documentation Email Notifications about Login Data and Setting up the Mail Notification System 
 To check if the send mail job was triggered, check the Job Queue for frozen jobs named Send mail with random password in the process ADS_ADSAccount_Insert or look into the Job History.