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Increasing timeout for SAP R/3 connector

dezuykov
over 6 years ago

When I try to see data in target system browser I get an error . 

There are 75000 users in SAP system, and we see error “ERRNO TEXT  Connection reset by peer” in SAP logs. So I think we need to increase system timeout. How can I make that ?

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  • 0 over 6 years ago

    Hello,

    The SAP Connector is not configurable.  Timeout settings must be managed from the SAP side.

    If the synchronization is resulting in timeouts, the best approach is to reduce the number of objects that are being processed at a time.  For example, if the timeouts are occurring when synchronizing Roles, first deactivate steps in the workflow starting with Role synchronization and only synchronize the objects which come earlier in the workflow.  Then deactivate the earlier steps and reactivate Role synchronization.  Repeat this process until the number of objects being synchronized at any given time is able to fit within the timeout parameters.

    I hope this helps.

    Trevor

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  • 0 over 6 years ago

    Hello,

    The SAP Connector is not configurable.  Timeout settings must be managed from the SAP side.

    If the synchronization is resulting in timeouts, the best approach is to reduce the number of objects that are being processed at a time.  For example, if the timeouts are occurring when synchronizing Roles, first deactivate steps in the workflow starting with Role synchronization and only synchronize the objects which come earlier in the workflow.  Then deactivate the earlier steps and reactivate Role synchronization.  Repeat this process until the number of objects being synchronized at any given time is able to fit within the timeout parameters.

    I hope this helps.

    Trevor

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