Hi,
I have an approval workflow with "OR - Members of a certain role" as approval step. The Role contains about 5 people spread all over the world and in different time zones.
I want the approval step to have a timeout for, lets say 1h.
The problem is that the Timeout time (working hours) seems to be collected from only one of the persons that are entitled to approve. So, the timeout clock doesn't start at once and might be delayed with several of hours. The persons have different locations assigned to them, from America, Europe and Asia etc.
How can i set the Timeout time to start at once and ignore the "working hours" time zones? I want the timeout time to start at once when the request reaches that approval step.
Also, i need to build another approval workflow where only 1 person will be entitle to approved. I want the timeout clock to start at once here as well no matter at what time the request reaches the approval step. Is this possible?
I am on version 7.0.2