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CentralAccount generation delay in web portal and field focus.

CVU
over 5 years ago

Hi,

Running version 8.1, in web portal, is there a way to delay the centralaccount generation (based on lastname+firstname+other logic in our case) until the field has the focus or, either, until both the values for last and firstname fields are comitted?

I'll try to explain better: In spanish, many firstnames are made up with two names (my case Juan Carlos) . Sometimes when you're filling up the data , the centralaccount is generated automatically before you've even finished writing the firstname. The question is, how can I make it wait for me? Slight smile Should it be generated only when the focus is on the CentralAccount field or when the values for its "components" are truly comitted? How can i control this?

Regards!

Parents
  • 0 over 5 years ago

    Hi,

    There is no way to control this. But Centralaccount should be set to the correct final value once you've finished entering all the data, right?

    Regards,
    Hanno

  • 0 over 5 years ago in reply to Hanno Bunjes

    Hi Hanno,

    Thanks for replying.

    Yes , it is, although depending on the situation sometimes you need to rewrite or trick it into a new value.

    For instance:

    First Name= Jose Luis

    LastName = Gonzalez Campos

    Centralaccount is made up of initials and the script checks if they are empty. The final result should be: jlgc01

    You fill up the LastName 

    You start to fill up the FirstName. You type "Jose" and if you're not fast enough then the CentralAccount  is set to jgc01 instead of the correct value, no matter if then you keep completing the firstname. If that is the case, the operator deletes the auto generated centralaccount, last and first names and starts over.

  • 0 over 5 years ago in reply to CVU

    Thanks for the detailed description!

    By the way, OOB the account name is calculated whenever the focus leaves the FirstName or LastName input fields.

    If you want to investigate this further, I suggest you open an SR and provide:
    - your template script
    - a network trace of the server/browser communication while you are entering data
    - log files from the server application
    - maybe a short screen capture video that shows the behavior in the browser

    Thanks,
    Hanno

Reply
  • 0 over 5 years ago in reply to CVU

    Thanks for the detailed description!

    By the way, OOB the account name is calculated whenever the focus leaves the FirstName or LastName input fields.

    If you want to investigate this further, I suggest you open an SR and provide:
    - your template script
    - a network trace of the server/browser communication while you are entering data
    - log files from the server application
    - maybe a short screen capture video that shows the behavior in the browser

    Thanks,
    Hanno

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