We have been assigned with ITSHOP from Manager tool but in web front end IT SHOP is not showing up for navigating.
Do we have to change any setting in Web designer to make the IT SHOP available in web portal?
Just to clarify are you saying that the Identity Manager web portal is not working? What version of Identity Manager are you using? What type of authentication to the web portal are you using? Are any error messages displayed?
Its an SSO authentication (AD based).
No error messages in web portal(V8) just the IT shop is not showing up.
Did you check the log file of the Web Portal?