White pages view for external employees


Can anyone tell me why an external employee is unable to view terminated people in the white pages?

I have a need for some non-employees to view details on a terminated employee.

This is due to our Help Desk having some external employees and need to determine Active / Terminated Status.

The external employee can look up all employees that are Active external and not external. 

When looking up a terminated employee they get the following error.

Employees: Viewing permission denied for value "Identity".
(2020-06-16 15:13:55)
Thank you for any help that can be provided.
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