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Forum Error after changing X-509 certificate

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Error after changing X-509 certificate

rodney ferretti over 3 years ago

After changing the X-509 on Exchange 2010 (public CA), the Identity Manager 8.1 shows the following error:

File name: Mail Component

Process Task: SendRichMail

Execution status FROZEN

Signing certificate was not found.

Any suggestions to fix this problem? Tks

0 Markus Weiss-Ehlers over 3 years ago

It sounds like you configured OneIM to sign the emails and the server, sending the emails, is unable to find the configured certificate. Please check the configuration parameter Common\MailNotification\SignCertificateThumbprint and verify that the thumbprint matches the certificate you want to use for signing.
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0 rodney ferretti over 3 years ago

Tks for the Quick answer, Markus.

The value is blank.

Are we talking about the Exchange server certificate, right?

This certificate must be stored on the AppServer machine?

Tks again.
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0 Markus Weiss-Ehlers over 3 years ago in reply to rodney ferretti

The error message is the one that caught my attention. It is talking about the signing certificate, so I thought it is coming from the message signing. So I doubt that this the reason if you are saying the value is empty.

I suggest contacting support to help you out.
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