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attestation policy not sending mails

Aamir Khan
over 3 years ago

Hello Team,

I set-up a new Attestation policy and triggered Attestation manually for few accounts.

Attestations are available for approving in web portal but mails are not delivered to approvers enen-though mail template is defined in workflow.

Mail preview is working without any issues

How can we further troubleshoot the issue.

Approver is active in tool and having active mail address/mailbox.

  • +1 over 3 years ago

    If you trigger the attestation manually, you mean in Manager? If so, use the integrated log viewer. Turn on the Debug log level and take a look at the process generation to see what is missing.

  • 0 over 3 years ago in reply to Markus Weiss-Ehlers

    error message is :[MailKit.ServiceNotConnectedException] The SmtpClient is not connected.
    at VI.JobService.ProcessorThread._ExecuteJob(Job job, JobResult result)
    at VI.JobService.JobComponents.MailComponent.Activate(String task)
    at VI.JobService.JobComponents.MailComponent._TaskSendMail()
    at VI.JobService.JobComponents.MailComponent._Send(MimeMessage message, MailSecurity security)
    at MailKit.MailTransport.Send(MimeMessage message, CancellationToken cancellationToken, ITransferProgress progress)
    at MailKit.Net.Smtp.SmtpClient.Send(FormatOptions options, MimeMessage message, CancellationToken cancellationToken, ITransferProgress progress)
    at MailKit.Net.Smtp.SmtpClient.Send(FormatOptions options, MimeMessage message, MailboxAddress sender, IList`1 recipients, CancellationToken cancellationToken, ITransferProgress progress)