EBS entitlement not assigned via IT SHOP

Hi All,


we have integrated oracle ebs with identity manager 8.1.2 with the default connector.

while assigning the entitlement via manager tool or object browser it is working fine. however, when we are requesting from IT shop it is not working. event is not getting triggered for the particular process. we are using the default process to all ebs operation.

i have tried with the option "Assign by event" from schema browser for the table EBSUserInEBSResp, but that too didn't work.

can anyone help me here how to troubleshoot this?