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Starling Connect Sync Project

paul love
over 3 years ago

Hi All,

Just messing about with Starling Connect prior to us actually getting a licence for it... I have created a trial tenant, and configured the connector in Designer (not to devs, please update your documentation on how to do this, as it's not obvious that you need to go into Designer, find the right config parm, click on the ellipses and then run through the wizard)....... 

Now when I go into Synchronization Editor and try to connect, I get a "Failed" on the first test...... (Test Starling Join Credentials)... but it's always successful when I run through the wizard to populate the creds...

Any assistance would be amazing.. thanks

Paul

  • 0 over 3 years ago

    Hi Paul,

    sorry, but I am unable to help here with the connection issues. But surely the support should be able to assist.

    But allow me to point out that the documentation mentions the LaunchPad to start the connection Wizard for the Starling Subscription.

    The wizard itself is very prominently placed at the start of the LaunchPad (Way easier than crawling through the configuration parameters).

  • 0 over 3 years ago in reply to Markus Weiss-Ehlers

    Hi, Yes.. .I did that.. but you still need to click on the ellipses..

    All that works ok and it populates the config parms - just still cannot connect in sync editor.

    I have logged a ticket with support too.  Just wanted to know if anyone had had the same issue and had resolved it?!