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Self Service Portal not working properly after enabling SSO

rakshit babajiyavar
over 3 years ago

Hi Good Day,

I have enabled SSO (Active Directory User Account(Role Based)) for Self Service Portal and after this Self service portal is not working properly. Its navigations are not proper and sometimes it just refresh and keeps me in the same page and navigate to home page, some times the pages will overlap and I see the pages are refreshing quickly.

Is there any settings I need to look into after SSO enabled , Please let me know. Thanks

Regards,

Rakshit

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  • 0 over 3 years ago

    Just to confirm, this is the web portal and not the password reset portal correct? What do you have as the fall back authentication in case the first method does not work? If SSO fails it will fall back to your secondary method that you have set, you can check the logs after enabling debug see the knowledge base article below for steps to enable this. In the log look for single sign on and it should provide an error and why it is happening. support.oneidentity.com/.../how-to-enable-and-collect-it-shop-logs

  • 0 over 3 years ago in reply to Troy Grandy

    Yes this is web portal . The fall back method set is Active Directory(Manual/Role Based) . And I am able to login and after successful login i am navigating to Welcome page. Till here this works fine and from here it acts weird and page just refresh and stays on the same page after I click on New request or some other options. ( I am accessing Load balancer VIP which is pointing to the 2 Web Servers and which picks one of the Web servers). Checked for Log files and did not get any errors related to this. 

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  • 0 over 3 years ago in reply to Troy Grandy

    Yes this is web portal . The fall back method set is Active Directory(Manual/Role Based) . And I am able to login and after successful login i am navigating to Welcome page. Till here this works fine and from here it acts weird and page just refresh and stays on the same page after I click on New request or some other options. ( I am accessing Load balancer VIP which is pointing to the 2 Web Servers and which picks one of the Web servers). Checked for Log files and did not get any errors related to this. 

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