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Approval workflow types

Anton Akimov
over 2 years ago

Hello experts!

A quick question about approval workflows.

I know that these perform very well on the itshop product requests (with PersonWantsOrg model behind).
But what about other approvals, like in a case of user creation?Or user modification?Or other lifecycle events that may probably require an approval.
Is it possible to run an approval workflow in such cases? Is it something "natively" present in OneIM8? Could you please advise some documentation?

Regards,

  • 0 over 2 years ago

    Yes, you can run an approval workflow for anything. One way would be to use a Multi requestable resource (QEReuse or QERReuseUS). This resource can be published to the IT Shop, in essence becoming a product and allowing you to connect it to a PWO and thus able to attach approval WFs to it

    The entire way is a bit difficult to explain here unfortunately, but what you need to do is make a customisation which orders that QER resource (i.e. adds it to shopping cart). Once that is done, you can submit it as a normal request

  • 0 over 2 years ago in reply to kinshasa

    Hi kinshasa and thank you for this reply!

    So if I understand well, the idea is to "link" a PWO creation with a user's creation (insert event) ? But it seems to me a huge customization... I'm pretty sure that it will work, but I would like to know if there are some standard ways to put some events (like users arrivals) under approval workflows.

    I've heard about an attestation policy mechanism which could be used for new user arrival.

  • 0 over 2 years ago in reply to Anton Akimov

    Yes I believ there is an OTB attestation mechanism, but I'm not completely familiar with it to be honest, maybe someone on this forum can help. However, keep in mind attestation is not the same as PWO, even though the end result for both might be the same.