Approval workflow runtime error results in incorrect calculated decision

lakshmi prasanna vemulakonda over 2 years ago

There is a custom approval workflow in our One Identity instance(version 8.1.2) where the request should go to line manager for approval. But sometimes because of run time errors, the request gets auto-approved with the reason head as '#LDS#Automatic system approval: Condition caused runtime error using method CD.'.

Is there a way to prevent this from happening? We don't want the request to get auto approved in case of run time errors.

Parents

0 Markus Weiss-Ehlers over 2 years ago

I strongly recommend identifying the root cause of the run time errors and solving it.
Cancel
Up 0 Down

Reply

Verify Answer

Cancel
0 lakshmi prasanna vemulakonda over 2 years ago in reply to Markus Weiss-Ehlers

Hi Markus, the problem is we could not figure out the exact runtime error that's causing the auto approval to happen. The error is not recorded in the reasonhead in PWODecisionhistory. I checked the DialogJournal, Jobqueue, sys.messages, and SQL server logs as well, but could not find any error related to the 'MakeDecision' method or the stored procedure 'QER_ZITShopMakeDecisionCD'. So, it would be great if you can give pointers on how we can capture the run time error.
Cancel
Up 0 Down

Reply

Verify Answer

Cancel

Reply

0 lakshmi prasanna vemulakonda over 2 years ago in reply to Markus Weiss-Ehlers

Hi Markus, the problem is we could not figure out the exact runtime error that's causing the auto approval to happen. The error is not recorded in the reasonhead in PWODecisionhistory. I checked the DialogJournal, Jobqueue, sys.messages, and SQL server logs as well, but could not find any error related to the 'MakeDecision' method or the stored procedure 'QER_ZITShopMakeDecisionCD'. So, it would be great if you can give pointers on how we can capture the run time error.
Cancel
Up 0 Down

Reply

Verify Answer

Cancel

Children

No Data