Web Portal Installation - Cannot connect to database 'XXX\OneIM' because a system update is running.

Hi all,

while installing web portal on One Identity 8.2.1, I face the following error:

Server Error in '/IdentityManager' Application.
Cannot connect to database 'XXX\OneIM' because a system update is running.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: VI.DB.ViSingleUserModeException: Cannot connect to database 'XXX\OneIM' because a system update is running.

Source Error:

The source code that generated this unhandled exception can only be shown when compiled in debug mode. To enable this, please follow one of the below steps, then request the URL:

1. Add a "Debug=true" directive at the top of the file that generated the error. Example:

  <%@ Page Language="C#" Debug="true" %>

or:

2) Add the following section to the configuration file of your application:

<configuration>
   <system.web>
       <compilation debug="true"/>
   </system.web>
</configuration>

Note that this second technique will cause all files within a given application to be compiled in debug mode. The first technique will cause only that particular file to be compiled in debug mode.

Important: Running applications in debug mode does incur a memory/performance overhead. You should make sure that an application has debugging disabled before deploying into production scenario.

Stack Trace:


[ViSingleUserModeException: Cannot connect to database 'XXX\OneIM' because a system update is running.]
   VI.DB.DataAccess.<CreateAsync>d__9.MoveNext() +1546
   System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() +31
   System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) +60
   VI.DB.DataAccess.<CreateAsync>d__4.MoveNext() +870

[AggregateException: One or more errors occurred.]

I've already tried to follow the thread:  Trying to connect to launchpad but getting Connection error , but it doesn't fix my issue.

The configuration on my db seems correct, running the query:

SELECT SingleUserProcess, SingleUserStart 
FROM DialogDatabase
WHERE IsMainDatabase = 1

I get that SingleUserProcess = 0 and SingleUserStart = Null.

Do you have any tips or suggestions to fix this problem? Is the problem located in database server or in the IIS?

Thanks a lot!

Daniele