Approvers

Question

Hi 
 Can we add list of approvers for request in IT Shop. User can choice approvers from that list and add it as manager approver.

Klaus Müller · Accepted Answer

You can 
 
 add a custom field to the PersonWantsOrg and ShoppingCartItem table (CCC_UID_PersonApprover) 
 Fill this field during product selection in the WebFrontend. Requestproperties in V9+ should provide reasonable selection mechanisms and filter criteria. With WebDesinger you likely need a custom component. 
 Have a custom ApprovalProcedure (plus workflow and policy), that selects the content of the field as approver 
 
 I have not had the case where multiple approvers needed to be selectable. In theory that should be possible with a multi-value field, but configuring the selection and approval procedure might might much more complicated. 
 You probably want a few sanity checks or additional approval steps in those usecases. I also recommend configuring timeouts for such workflows, as "random" approvers tend to ignore such requests. 
 A few usescases where I had similar requirements: 
 
 Product to select a new Responsible/Sponsor for an external 
 Request that need to approved by "the workers council" but no way to figure out automatically who the specific workers council (group) is responsible

Klaus Müller · Answer

I recommend studing the relevant documentation: https://support.oneidentity.com/de-de/technical-documents/identity-manager/8.2.1/it-shop-administration-guide/9#TOPIC-1802244 or https://support.oneidentity.com/de-de/technical-documents/identity-manager/9.1/it-shop-administration-guide/9#TOPIC-1875079 
 Note that the "old" WebDesigner Portal only supports the "obsolete definition" way for request properties. You can be more flexible in WebDesigner with Product-Dependent references and custom components. But this is a more involved customization, I would recommend to contact your sales representative or your implementation partner for that. For a simple person-search, the standard request properties (even obsolete) should be enough. 
 You might want to search the forum for "request properties", it is disussed a few times. Namely the folloing page might fit your case roughly: www.oneidentity.com/.../request-property-and-data-from-personindepartment