Attestation timeout behavior for automaticaly deny after 1 month.

Sorry not DueDate. There is another configuration (Time required Days) on AttestationPolicy. I set this attribute as 30 days. 

How can I be sure there will be automatic deny after 30 days? Please confirm my configurations...

Hi,

If your working hours are configured as 8 hours a day / 5 days a week then your 'Timeout (minutes)' value is correct.  But you need to understand that the timer starts when the workflow gets to the step where the timeout is configured.  The 'Time Required (Days)' is not really used for anything other than to show that the case is past due.

HTH, Barry.

Hi Barry,

We didn't configure working hours.  So it includes weekends and holidays right? According to this settings is my value correct? 

I thought the calculation like that : 

60 min * 8 hours = 480 minutes refer 1 day.

480 min * 30 days =  14400 minutes. That refer 30 days. (1 month)

So you can see our working hours configurations in the screenshot above. According to this settings; Timeout (minutes) =14400 is correct for denying the attestation after 1 month?

I also find another configuration under QER/attestation part . You can see in the screenshot below. It is also disabled.

Hi,

That must be a new config parm.  So yeah, looks like that needs to be set also.

And looks like we need to set it in our system!

Cheers, B.