Create process to cancel IT Shop requests for specific service items/roles

QOS 4 months ago

We have some system roles that is being requested and assigned from IT shop.

I want to create a scheduled process to cancel/abort (remove assignments) from those roles when a Person has been set to isExternal = False

So for i have created a process automation and with a condition to get all person that have isExternal = False and are member of the concerted roles, A, B or C.

How should i create the process that would do the actual cancellation/abort of the service items/roles A, B and C?

Top Replies

Markus Weiss-Ehlers 4 months ago +1 verified
What I would do:
1. Create a separate shop for these system roles and define as customers of this shop just the Persons (Identities) with IsExternal=1
2. Remove the system roles from the standard shop
In that…

Parents

+1 Markus Weiss-Ehlers 4 months ago
What I would do:

Create a separate shop for these system roles and define as customers of this shop just the Persons (Identities) with IsExternal=1

Remove the system roles from the standard shop

In that case, the requests will be ended if the persons are no longer customers of the special shop.
Cancel
Up +1 Down

Reply

Verify Answer

Reject Answer

Cancel
0 QOS 2 months ago in reply to Markus Weiss-Ehlers

Thanks, this would indeed work.

Is this the best practice? I'm thinking in the long run if there will be many different scenarions and attribute data from where a user should unsubscribe from certain roles, that would be many different shops.
Cancel
Up 0 Down

Reply

Verify Answer

Cancel
0 Markus Weiss-Ehlers 2 months ago in reply to QOS

It is the best practice for the initial use case you described.
Cancel
Up 0 Down

Reply

Verify Answer

Cancel
0 QOS 1 month ago in reply to Markus Weiss-Ehlers

Thanks!
Cancel
Up 0 Down

Reply

Verify Answer

Cancel

Reply

0 QOS 1 month ago in reply to Markus Weiss-Ehlers

Thanks!
Cancel
Up 0 Down

Reply

Verify Answer

Cancel

Children

No Data