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Forum - CONNECTION FAILED - Configure Starling connector to Successfactors HR on Starling Platform

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- CONNECTION FAILED - Configure Starling connector to Successfactors HR on Starling Platform

salvatore apicella_28517 1 month ago

Hi, we are trying to configure the connector to successfactors on starling platform.

We tried to fill in the fields following the documentation “support.oneidentity.com/.../13 but we got a “Connection Failed” error.

We think the parameters “ODataURL” or “Username” may be causing these connection problems.

Would you be able to give us some guidance as to what the correct data is and where to retrieve it?

Thank you

0 andreas stadelmann 12 days ago

Hi Salvatore,

we are facing the same issue. Connection failed when testing the connection in Starling. Have you had any luck and got it working?

Regards

Andy
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0 Raffael Jambor 12 days ago

We connect to Starling with the following data:

URL:https://api2.successfactors.eu/
Username: user@Tendant (attention, case sensitive) e.g.: iamadmin@customerT4

ClientID & Api Key you should get from SFHR Team
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0 andreas stadelmann 9 days ago in reply to Raffael Jambor

Thanks Raffael. We have solved our issue. It was due to SAP SuccessFactors API Login Exceptions. The new IP address ranges (US: 13.91.196.96 and 40.88.252.103 EU: 20.82.221.63 and 51.105.212.253) since the connector was moved to Kubernetes was not in the exceptions.
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