VI_ESS_PWOHelperPWO send mail new task for approver process did not generate

I think you need to implement it the other way round, because the customizer does not fire the events as you figured already. You need to keep the configuration parameter "QER\ITShop\MailTemplateIdents\RequestApproverByCollection" disabled and change the gencondition at the process for sending the collective reminder. (VI_ESS_PWOHelperPWO send mail collection of pending tasks for approver). You need to change the pre-script at this process to ensure that the correct rich-mail template is selected because the deactivate configuration parameter will be returned as an empty string if you use Connection.GetConfigParm to get the value.

Hi Markus,

I tried this also and process "VI_ESS_PWOHelperPWO send mail collection of pending tasks for approver" did not trigger.

Even I removed complete generation condition from process VI_ESS_PWOHelperPWO send mail collection of pending tasks for approver.

Looks like job queue I see "Created by QBMDBQueueProcess: fire event DECISIONCOLLECTION for object type PWOHelperPWO" generating but this did not trigger main process.

Did you check the Pre-script as well? If the configuration parameter is disabled, the Pre-Script just throws an exception. You need to provide the mail template in your custom pre-script for the process.

yes, even I removed pre-script and hard coded email template UID, no process generation.

Did you check the process execution of "Created by QBMDBQueueProcess: fire event DECISIONCOLLECTION for object type PWOHelperPWO" for errors? Do the parameters of this job look correct?

No error. Please see attached scrren

https://1drv.ms/i/c/e9d173c0a28a95dd/EbHPkPgx4UFLmQdIT-MHYkkBGpj1-I7N2aTGsWV5ncMlQw?e=PntKh3

No error. Please see attached scrren

https://1drv.ms/i/c/e9d173c0a28a95dd/EbHPkPgx4UFLmQdIT-MHYkkBGpj1-I7N2aTGsWV5ncMlQw?e=PntKh3