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Outstanding compliance reminders

richard macdonald
1 day ago

Hi folks

Currently when there is a new compliance violation, my exception reviewers for the particular rule will get an email notification with the details.  I'm looking for the configuration and/or method to send out reminders of open compliance violations because of those reviewers that love to ignore the initial notification.  I thought this was going to be easy because I was hoping to just mimic the initial notification by simply ignoring the "new" status.  But I'm stuck.  I've also worked with support on this topic and they requested that I raise a question to the community to see if someone has already done this.

My current solution is to send out group notices manually.

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  • 0 15 hours ago

    I haven't done it before, but a simple solution would be this. Add an event to the process "VI_Compliance_PersonInNonCompliance_new violation", let's call it "REMIND". Then create a Process Automation that fires this event on the table PersonInNonCompliance and add a where clause to filter for entries that have not been decided yet (IsDecisionMade=0). The process automation is then run by a schedule you define.

    The drawback of this "Simple" solution is that the mail template is the same as for the "New violation".

  • 0 7 hours ago in reply to Markus Weiss-Ehlers

    Thanks Markus, I think it works with your proposal.  I will see the next time a new compliance violation sticks around for a few days in PROD but I can see it waiting to send the notification emails in QA so I'm pretty sure we are good.  My "VI_Compliance_PersonInNonCompliance_new violation" process was modified for our go-live way back and had event INSERT already present with code to meet our new violation notification needs.  So I just had to create a process automation pointing to that with IsDecisionMade=0 and then a new schedule.  I think the only thing I have left to do is modify the email template with the subject "New and/or Pending Compliance Violations for Review".

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  • 0 7 hours ago in reply to Markus Weiss-Ehlers

    Thanks Markus, I think it works with your proposal.  I will see the next time a new compliance violation sticks around for a few days in PROD but I can see it waiting to send the notification emails in QA so I'm pretty sure we are good.  My "VI_Compliance_PersonInNonCompliance_new violation" process was modified for our go-live way back and had event INSERT already present with code to meet our new violation notification needs.  So I just had to create a process automation pointing to that with IsDecisionMade=0 and then a new schedule.  I think the only thing I have left to do is modify the email template with the subject "New and/or Pending Compliance Violations for Review".

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