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PersonWantsOrg Self-Service workflow ORDERGRANTED not triggering

jernej rezec
2 days ago

Hello All,

I have a strange issue. I am using version 9.3. I have Multi request resource for which approval is not needed (self-service policy) and custom process triggering on ORDERGRANTED, but the process is not getting triggered.

If I replace the policy with the Recipient Manager, process is triggered, after approval is done. 

I have tried following options but no luck - the process is not triggered:

  • Custom WF with self-service step
  • Custom WF with calculated decision whit the condition 1=2
  • Requesting as manager when using  Recipient Manager policy and no approval needed when requestor is approver, but also no luck.

I found in release notes issue 31997, but it is related to Granted and that ORDERGRANTED should be used instead.

All above scenarios works in previous versions.

Any ideas how to solve the issue?

Thanks,

Jernej