Error when searching for person in ITShop

Hi everyone,

I’m quite new to troubleshooting One Identity and need some help.

When I search for a user (for example a recipient) in the IT Shop Web Portal, I get this error message:

“An error occurred while processing your request. Check the application log files or contact the system administrator for this website.”

Has anyone encountered this before? Do you know what might cause it or how to fix it?

Thanks in advance!

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