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Is it possible to trigger the timeout of an approval step (e.g. to allow early escalation)?

Andrew Edney
over 9 years ago

If an approval workflow has a timeout configured, e.g. to allow escalation to a secondary approver if the first is away, is there any way to trigger that timeout to allow escalation to occur sooner?

While there is an event for Escalate on PersonWantsOrg, that seems to be what tells you escalation has occurred, it does not cause it to occur...

Thanks,
Andrew

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  • 0 over 7 years ago

    Hi Andrew,

    there is a customizer method available at the PersonWantsOrg object.

    The method is called Escalate and has the parameters as shown in the screenshot.

    If you want to use that, you could write a process utilizing the CallMethod task of the HandleObjectComponent.

    Notes:

    • In addition to the service accounts or job service, only the requester or recipient are entitled to escalate the request.
    • The method is only available if the request is waiting for an approval of an approval step, where an escalation step is defined.

     

     

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  • 0 over 7 years ago

    Hi Andrew,

    there is a customizer method available at the PersonWantsOrg object.

    The method is called Escalate and has the parameters as shown in the screenshot.

    If you want to use that, you could write a process utilizing the CallMethod task of the HandleObjectComponent.

    Notes:

    • In addition to the service accounts or job service, only the requester or recipient are entitled to escalate the request.
    • The method is only available if the request is waiting for an approval of an approval step, where an escalation step is defined.

     

     

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