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Quest Password Manager - Is it possible to send Passcode at Users Personal Email ID

sandeep.maurya
over 8 years ago

Hi Team,

In our scenario Quest Password Manager has been integrated with AD. We are looking at customizing the "Assign Passcode" activity as below:
- From Helpdesk site the Passcode is generated for a user
- The Passcode is sent to users personal Email ID

Using UserAccountInfo, we can get the users EmailID, set in AD. But we want to send the generated Passcode to an alternate/personal Email ID(because the user has forgotten his password for the primary email ID).
Let me know if anyone has come across similar situation and what would be the steps to achieve it.

Regards,
Sandeep

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  • 0 over 8 years ago

    Hi Sandeep,

    Unfortunately sending the passcode to an alternative e-mail is not currently possible out of the box.  This would have to be an enhancement request (ER) to be considered in a future release of the product.  Please contact technical support to create a Service Request (SR) to have an ER created for this option to be considered.

    Another option would be for our professional service organization (PSO) be engaged to customize the product add this functionality.  You can engage PSO through your sales rep.


    Thanks

    Stephen

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  • 0 over 8 years ago

    Hi Sandeep,

    Unfortunately sending the passcode to an alternative e-mail is not currently possible out of the box.  This would have to be an enhancement request (ER) to be considered in a future release of the product.  Please contact technical support to create a Service Request (SR) to have an ER created for this option to be considered.

    Another option would be for our professional service organization (PSO) be engaged to customize the product add this functionality.  You can engage PSO through your sales rep.


    Thanks

    Stephen

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